LEGAL

Privacy Policy

Effective date: September 19, 2026

Your privacy is important to us. This Privacy Policy ("Policy") describes how Hilltop Painting ("Company," "we," "us," or "our") collects, uses, shares, and safeguards personal information through our website ("Website"). We are a licensed painting contractor based in Bellingham, Washington (License # HILLTPL784KP). This Policy is designed to comply with applicable Washington State law, including the Washington My Health My Data Act where relevant, and with the consumer privacy laws of other states from which visitors may access our Website. By using our Website, you agree to the practices outlined in this Policy.

1. Information We Collect

We may collect the following categories of personal information:

•Identifiers — Name, email address, phone number, project address, IP address

•Commercial information — Details about services you request, inquire about, or purchase, including project details and photos you choose to share

•Internet/network activity — Pages visited, device and browser type, session activity, and referral source

•Geolocation data — Approximate location inferred from your IP address

•Inferences — Preferences or interests derived from your interactions with our Website

We collect this information:

•Directly from you via forms, emails, text messages, or phone calls

•Automatically via cookies and analytics tools, subject to your consent choices

2. How We Use Your Information

We may use your personal information to:

•Respond to inquiries, provide estimates, and schedule consultations

•Communicate about your project by phone, text, or email

•Send updates about our services or promotional communications (you may opt out at any time)

•Analyze Website traffic and improve our Website, services, and customer experience

•Track advertising performance and measure marketing effectiveness

•Maintain the security and integrity of our Website

•Comply with legal, licensing, insurance, and warranty obligations, or resolve disputes

3. Calls & Text Messages

By submitting a form with your phone number, you consent to receive calls and text messages from Hilltop Painting about your project and estimate. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time or HELP for help.

We do not share, sell, or disclose SMS consent or phone numbers to third parties or affiliates for their marketing purposes. SMS consent is used solely by Hilltop Painting for direct communications with you.

If you reach our site from a Google ad, the phone number you see may be a Google forwarding number. It rings straight through to our regular line. Google tells us when the call started, how long it lasted, and the caller's area code so we can count calls that came from ads.

4. Cookies, Tracking & Analytics

We use cookies and similar technologies to remember preferences, attribute calls and form submissions to their source, analyze how visitors use our site, and improve advertising performance. These technologies may collect information such as pages visited, time spent, referring URLs, and interactions with our site.

Third-party tools we may use include Google Analytics and Google Tag Manager (traffic measurement), Google Ads (advertising conversion measurement), Meta (Facebook) Pixel (advertising measurement), and Google Maps (embedded service-area and project-location maps).

Your choices: You can decline our consent banner (close it without clicking Accept), and you can control or delete cookies through your browser settings. Some third-party providers also offer their own opt-out tools.

5. Sharing of Information

We do not sell your personal information. We may share limited information with:

•Trusted service providers who assist with website hosting, analytics, advertising, scheduling, or communication tools — including Jobber (our customer-management and scheduling platform, which receives the information you submit through estimate and contact forms), Google (Analytics, Ads, Maps), Meta, and Wisetack (financing applications, submitted directly to Wisetack)

•Legal or regulatory authorities, if required by law

•Successors in the event of a business transfer or acquisition

•Others with your consent — for example, if you allow us to feature project photos in our portfolio

Our Website contains links to third-party sites such as review platforms and social media (Google, Yelp, Facebook, and others). Their privacy practices are governed by their own policies, and we are not responsible for the information they collect.

6. Your Privacy Rights

Depending on where you live, you may have the right to:

•Know what personal information we've collected and how we use it

•Access the personal data we hold about you

•Correct inaccurate information

•Request deletion of your personal data, subject to legal exceptions

•Opt out of marketing communications and targeted advertising

•Not face discrimination for exercising your rights

Washington residents may have additional rights under Washington law, including the My Health My Data Act. To make a request, contact us using the information in Section 10. We will verify your identity and respond within the time required by applicable law.

7. Data Security & Retention

We use industry-standard safeguards to protect your personal information, including secure hosting, encryption in transit, and access limited to authorized personnel. No system is entirely secure, and users provide information at their own risk.

Data retention: We retain personal information only as long as reasonably necessary for the purposes described in this Policy — generally, for the duration of our business relationship with you and as needed afterward to comply with legal, warranty, licensing, and tax obligations, after which it is deleted or de-identified.

8. Children's Privacy

Our Website and services are intended for adults and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has submitted data, please contact us and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy periodically. When changes are made, we will revise the "Effective date" at the top of this page. We encourage you to review this page regularly.

10. Contact Us

For questions about this Policy or to submit a privacy request, please contact:
Hilltop Painting
Bellingham, WA · Serving Whatcom County
Contractor License # HILLTPL784KP
Call (360) 310-8391 or use our contact form. For data requests, include the subject line "Privacy Request" and your full name and contact information; we may verify your identity before fulfilling certain requests.